CIRCUIT MONITORING & PROACTIVE TICKETING
We monitor and protect your network around-the-clock. Our deep experience monitoring multi-site networks helps us provide the quickest response times to any issue that may appear. Should that happen, our transparent ticketing system allows for swift and efficient case handling.
DIRECT ACCESS TO CARRIES
Our goal is to make your customer support experience 10x better. While many of our competitors won’t let you communicate directly with carriers, we think that’s a bad strategy. If your problem stems from a third-party carrier’s service—like your ISP—we’ll help you communicate with them directly. Two of our popular customer support features are Vendor Management and Expedited Ticket Forwarding. These services enable you to resolve incidents as fast as possible on your own if that’s the route you’d prefer to take.
100% TRANSPARENCY
As our team rapidly responds to your incident, you’ll have 100% transparency into every action we take. You’ll know exactly who’s doing what and when with real-time activity reporting.
VENDOR MANAGEMENT
Do you have circuits with other providers? No problem. We’ll proactively monitor open tickets with any carrier—even if the service was purchased through another provider.
SaaS & APPLICATION OPTIMIZATION
The technicians who help you resolve issues are the same ones who design and implement your network. With hundreds of deployments notched on our belt, we’ve seen it all.
Real-time analytics helps our support staff respond rapidly to things like performance bottlenecks and DDoS attacks. The fact that our technicians are already familiar with your business and network infrastructure drastically reduces the time it takes to resolve incidents.
EXPEDITED TICKET FORWARDING
Have you ever submitted a support ticket only to hope and pray that you’d receive a timely response? So have we. As a Capcon partner, any ticket you submit will be expedited with our carriers. In turn, you’ll receive real-time updates as your case is handled.
CUSTOM-DESIGNED TICKET HANDLING
Nobody likes to submit support tickets. To make the process easier, we’ll design a custom ticket handling system based on your business’ needs.
ESCALATIONS ON AUTO-PILOT (AUTOMATED ESCALATIONS)
When you need a ticket escalated, our support team will apply pressure to our carriers. We’ll make sure your incident is addressed as soon as possible so you can focus on growing your business.
